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"2023 ITOps and Management Survey Report"

Data from an ITPro Today survey reveals a signifificant evolution in the responsibilities and concerns of IT operations engineers -- along with some surprising trends. Read more to learn about the top priorities and challenges of today’s ITOps teams.

The world of IT operations is in flux. Although the core mission of ITOps teams — which involves supporting and managing IT deployments — has not changed, a variety of new technologies and techniques have redefined the way ITOps engineers work.

At the same time, the introduction of more complex types of workloads, such as containerized applications running on distributed infrastructure, has complicated the responsibilities of ITOps teams.

On top of this, practices such as DevOps and DevSecOps demand that IT operations engineers work in more collaborative ways, while also playing a role in tasks — such as application development and cybersecurity — that would not have fallen under IT's purview in decades past.

All of the above is to say that the way IT operations engineers work, the tools and technologies they use, and the main barriers they must overcome to succeed in their jobs have evolved significantly compared with the pre-cloud, pre-DevOps, pre-microservices era.

But don't just take our word for it. Thanks to the most recent ITPro Today 2023 ITOps and Management Survey, we have the data to show just how much ITOps has — and, in some respects, has not — changed, and what IT operations looks like for the typical ITOps team today. This report discusses key trends and takeaways from the survey, focusing especially on surprising findings — such as the fact that DevSecOps appears to be a more common practice than DevOps, and that a majority of ITOps teams report that generative AI has had little influence on their work to date — that cut against the grain of widespread understandings of ITOps.

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